Shipping policy

🇨🇦 Shipping & Customs Notice

Please note that customs processing times and initial shipping fees are outside of our control and cannot be refunded. 

To report an issue:
1. Contact our support team within 7 days of delivery.
2. Provide your order number.
3. Attach clear photos of the damaged item and the shipping label.

Do not ship items back to the return address on the package, as this is a fulfillment warehouse and your return will not be processed. Once our team verifies the issue with our production partner, we will issue a replacement or a refund to your original payment method.